1. Questioning – The first step is ascertain the senior’s skill level and what skill(s) he or she wishes to learn. Trouble with email is not a goal; learning how to effectively categorize and sort email is. Eldertech Solutions technicians strive to effectively establish an understanding of what will be being taught.
2. Explaining – With a goal established, the next step is formal instruction. This is similar to lecturing in the sense that technicians provide a thorough explanation of the concept and a basic explanation of the concepts surrounding the lesson’s focus. In other words, Eldertech Solutions technicians do not just write down instructions no how to solve a problem, they explain the problem, address the concepts behind the problem, and then explain the logic of the solution or goal. Today’s technology requires a knowledge base very different than what most seniors are equipped with, but it is not especially complicated. It simply must be taught in a way that is easily understandable. Each technician has a personalized approach, but all focus on utilizing analogies and building from generally understand technologies such as typewriters, the brain, heart, etc.
3. Demonstration – With a thorough explanation provided, the technician SLOWLY demonstrates the solution multiple times, reiterating the logic and concepts as he or she goes.
4. Collaboration – Finally, the senior solves the problem on his or her own, multiple times. Additionally, each time, the technician changes the problem slightly to test and hone the senior’s understanding.

Adaptive Tools

1. ZoomText – Zoom Text is a program for Windows computers that magnifies EVERYTHING to assist those with vision problems. Eldertech Solutions highly recommends Zoom Text and works with seniors to customize the settings to their needs.
2. The Mouse – Traditional mice require precise and rapid clicking. Eldertech Solutions recommends a trackball mouse such as the Logitech Trackman Wheel because it curbs wrist and carpel tunnel problems and is easier to manuever. Additionally, it is often easier to decrease the required click speed. We have found that this combination significantly reduces misclicks and the resulting confusion.
3. Interface Setup – There are numerous ways of accomplishing any given task on a computer, and some are more complicated than others.  Eldertech Solutions actively works with seniors to setup the computer and programs in the easiest way and to teach simple, logical methods of use. For example, Microsoft Outlook is a very powerful email program. However, it can be complicated and unintuitive. Therefore, we recommend simpler email programs such as Mozilla Thunderbird on Windows or Mail for Mac.

Teaching Examples

1. Biweekly learning sessions in community computer labs.
2. Monthly group lessons at retirement centers like the Gatesworth.
3. Seminars at learning institutions like Washington University’s, Lifelong Learning.

Sample Topics:

1. Communicating Online: Email, Facebook, and Skype
2. Taxes with Computers
3. Having Fun with Computers
4. Editing Photos and Making Photo Albums

We are looking for Wash U. students who are patient, good at teaching, like to work with older people, and have both impeccable references and a comprehensive understanding of computers.

If you are interested, please fill out the following Eldertech Job Application.

$40 for the first hour
$20 for every 1/2 hour thereafter

Services:

Windows/Mac support and lessons
Software Technical Support
Comprehensive Diagnostics
PC Tune-up & Optimization Service

Phone: 314-546-4232

Eldertech’s mission is to promote computer literacy in the senior population by connecting interested seniors with patient, knowledgeable students.

We are not the Geek Squad or your neighborhood computer technician. Eldertech aims to solve your computer problems while creating an enjoyable learning experience.

We guarantee dependable and timely service.

 Phone: 314-546-4232 

- John T., age 76

My son convinced me that I needed to transfer my music collection to my barely used computer. Michael over two computers and extra equipment that made the process go amazingly fast; we finished in less than an hour. Afterward, Michael took extra time (free-of-charge) to show me how to use it. Now I can play my music and even get a bit creative. Eldertech is great for us “elders.”

- Frank B., age 69

I was given a computer but had no idea how to use it–group lessons did not appeal to me. I was thrilled to find Eldertech and Stephanie. After only six lessons, I was “up and running.” I am now able to read news in the morning, exchange email with friends across the country and I have begun to download music. Best of all, I am not just following directions, I actually know what I am doing!

- Grace S., age 80