1. Questioning – The first step is ascertain the senior’s skill level and what skill(s) he or she wishes to learn. Trouble with email is not a goal; learning how to effectively categorize and sort email is. Eldertech Solutions technicians strive to effectively establish an understanding of what will be being taught.
2. Explaining – With a goal established, the next step is formal instruction. This is similar to lecturing in the sense that technicians provide a thorough explanation of the concept and a basic explanation of the concepts surrounding the lesson’s focus. In other words, Eldertech Solutions technicians do not just write down instructions no how to solve a problem, they explain the problem, address the concepts behind the problem, and then explain the logic of the solution or goal. Today’s technology requires a knowledge base very different than what most seniors are equipped with, but it is not especially complicated. It simply must be taught in a way that is easily understandable. Each technician has a personalized approach, but all focus on utilizing analogies and building from generally understand technologies such as typewriters, the brain, heart, etc.
3. Demonstration – With a thorough explanation provided, the technician SLOWLY demonstrates the solution multiple times, reiterating the logic and concepts as he or she goes.
4. Collaboration – Finally, the senior solves the problem on his or her own, multiple times. Additionally, each time, the technician changes the problem slightly to test and hone the senior’s understanding.

Adaptive Tools

1. ZoomText – Zoom Text is a program for Windows computers that magnifies EVERYTHING to assist those with vision problems. Eldertech Solutions highly recommends Zoom Text and works with seniors to customize the settings to their needs.
2. The Mouse – Traditional mice require precise and rapid clicking. Eldertech Solutions recommends a trackball mouse such as the Logitech Trackman Wheel because it curbs wrist and carpel tunnel problems and is easier to manuever. Additionally, it is often easier to decrease the required click speed. We have found that this combination significantly reduces misclicks and the resulting confusion.
3. Interface Setup – There are numerous ways of accomplishing any given task on a computer, and some are more complicated than others.  Eldertech Solutions actively works with seniors to setup the computer and programs in the easiest way and to teach simple, logical methods of use. For example, Microsoft Outlook is a very powerful email program. However, it can be complicated and unintuitive. Therefore, we recommend simpler email programs such as Mozilla Thunderbird on Windows or Mail for Mac.

Teaching Examples

1. Biweekly learning sessions in community computer labs.
2. Monthly group lessons at retirement centers like the Gatesworth.
3. Seminars at learning institutions like Washington University’s, Lifelong Learning.

Sample Topics:

1. Communicating Online: Email, Facebook, and Skype
2. Taxes with Computers
3. Having Fun with Computers
4. Editing Photos and Making Photo Albums